Help centre › AI Employee

WhatsApp campaigns — send promotions

Send an approved WhatsApp template to your contacts or pasted numbers, test it, and track delivered, read, replied and opt-outs in Thenexi.

Send a campaign

1. AI Employee → WhatsApp → Campaigns → New campaign.
2. Template — choose an approved one (create templates).
3. {{1}} is — the person's first name (or full name, or the same text for everyone). No name? "there" is used.
4. Image at the top — only for image templates; upload once and it's remembered.
5. Who gets it — click contact labels (contacts with a mobile number), and/or paste numbers with country code, one per line: +971 50 123 4567, Ahmed. Pasted numbers are saved to your contacts — give them a label. Numbers without a country code are skipped.
6. Up to this many a day — start with 250 (a new number's usual limit).
7. Create campaign → Send test to your own number → check your phone.
8. Tick "These people agreed to receive WhatsApp messages from my business" → Start sending. The first messages go out immediately; the rest a few a minute.

Track results

Each campaign shows Sent → Delivered → Read → Replied, plus Not delivered with the reason (e.g. "Not on WhatsApp"). Each person in the list shows the exact time their message was sent, delivered, read and replied — click the Read filter to see who read it. People who have turned off read receipts stay at "Delivered" even if they read it.

• Replies arrive in Chats, where your AI answers.
• STOP — anyone who replies STOP gets a confirmation and is never messaged by a campaign again.
• Send again — after fixing a problem, resend to everyone not reached (optionally with a new image).
• Pause stops sending at any time.

Good practice

Only message people who agreed to hear from you. If many people block or report you, Meta lowers your number's quality and limits. Meta charges per marketing message; replies within 24 hours are free.