Help centre

How can we help?

Step-by-step guides for everything in Thenexi — websites, email, WhatsApp, the AI Employee and more.

🚀 Getting started

Getting started with ThenexiCreate your account, build your first website and switch on your AI Employee — the first 15 minutes in Thenexi, step by step.
Plans, AI credits and billingThe four Thenexi plans, what AI credits are, add-ons like a phone number or email outreach, and how to change your plan or pay.
Team members, roles and accessInvite your team to Thenexi, choose what each person can do, and on the Agency plan give clients access to their own website only.

🌐 Websites & email

Build and update your website with AICreate a fast static or WordPress website on Thenexi, edit it by chatting with AI, publish, roll back and connect an existing site.
Domains and your website addressUse a free Thenexi address, connect a domain you own, buy a new domain, and check routing and HTTPS for every website address.
Professional email on your domainCreate mailboxes like hello@yourbusiness.com with Thenexi email or your cPanel hosting, read mail in Thenexi, set up phones, and stop emails going to spam.
Hosting and cPanel toolsConnect your cPanel hosting to Thenexi and manage subdomains, email forwarders, PHP, SSL, FTP, databases and backups without opening cPanel.

🤖 AI Employee

Your AI EmployeeEverything the Thenexi AI Employee can do — answer customers on chat, WhatsApp and phone, follow up leads, bookings, marketing, invoices and more.
AI website receptionist (chat)Add an AI chat to your website that knows your business, answers visitors 24/7 in Arabic and English, captures leads and books appointments.
Connect WhatsApp BusinessConnect your WhatsApp Business number to Thenexi (Meta Cloud API) step by step — IDs, permanent token, app secret, webhook and going live.
WhatsApp message templatesCreate WhatsApp templates in Thenexi (by hand or with AI), add an image header and buttons, submit to Meta for approval and fix rejections.
WhatsApp campaignsSend an approved WhatsApp template to your contacts or pasted numbers, test it, and track delivered, read, replied and opt-outs in Thenexi.
AI phoneLet AI answer your phone in Arabic and English, put callers through to you, and call your leads in any language with recordings and transcripts.
SEO agentThe SEO agent improves your website for Google every week, writes blog posts, tracks rankings with Search Console and Analytics, within limits you set.
One inboxEmail, website chats waiting for a person and new leads in one list; the AI reads new email, says what it wants and drafts the reply.

📈 Customers & sales

ContactsAdd, import and label contacts once and use them everywhere in Thenexi — email campaigns, outreach and WhatsApp — with consent per channel.
Lead FinderSearch businesses by kind and area in 250+ countries, see their website, phone and public email, and save them to contacts or an outreach campaign.
Email CampaignsSend short, personal email sequences from your own mailbox to businesses, see who opens, clicks and visits your website, and turn hot prospects into leads.
NewslettersSend newsletters and offers to your subscribed contacts with designed, promotional or custom HTML emails, test them and track opens and clicks.
Email templates and stylesPlain, designed, promotional and custom HTML email styles in Thenexi — the simple marks that build headlines, feature cards and buttons, and HTML rules.
MarketingPlan and publish social posts with AI, design images, lead pages, trackable links, testimonials and referral rewards in Thenexi Marketing.
Leads and follow-upsAll your leads in one list or board with stages, reminders before deals go cold, AI-written follow-ups, import from Excel and clients view.
Instant lead replyEvery new enquiry from your website gets a personal email reply within a minute, then polite follow-ups until they book or you take over.
Instagram and Facebook lead adsLeads from your Facebook and Instagram lead-form ads arrive in Thenexi in seconds and get an instant reply.
Bookings and fewer no-showsLet customers book your free times online or in the website chat, with services, opening hours, rules and automatic reminders.
Google reviews boosterAsk every customer for a Google review after their visit, with a private feedback option, and get replies drafted for new Google reviews.
Win back customersAutomatic "we miss you" emails after a while, birthday greetings and seasonal campaigns for Ramadan, Eid, National Day and DSF.

🧾 Business & team

Get PaidSend quotes and UAE VAT invoices with payment links, chase payments politely, track expenses and cheques, keep your books and prepare VAT.
Payroll and WPSMonthly salaries with unpaid leave taken off, the WPS salary file for your bank, payslips and end-of-service gratuity under UAE Labour Law.
Morning briefing and reportsOne email (or WhatsApp) every morning with what matters today, smart reminders, and a weekly business report with what to do next.
Voice notes to tasksRecord or send a voice note in Arabic or English and Thenexi turns it into a task, reminder, lead, quote or note.
Website updates and the writerKeep hours, contact details, prices and offers in one place so AI updates every page of your websites; write Arabic and English texts.
WorkspaceTeam tools in Thenexi — tasks and boards, check-in and timesheets, team calendar and leave, approvals, shared files with expiry reminders and announcements.

💬 More

Partner programme and feature requestsEarn commission by referring businesses to Thenexi, and ask for new features in your own words.
Troubleshooting and FAQAnswers to common questions — emails going to spam, outreach stuck on Waiting, WhatsApp not receiving messages, images not delivered and more.