Help centre › Websites & email

Professional email on your domain

Create mailboxes like hello@yourbusiness.com with Thenexi email or your cPanel hosting, read mail in Thenexi, set up phones, and stop emails going to spam.

You can have email two ways: Thenexi email (we host the mailboxes) or cPanel email (mailboxes on your own hosting). Both can be read in Thenexi's Inbox and used to send campaigns and outreach.

Thenexi email

1. Email → Thenexi email → Add a domain for email, and enter a domain you own (e.g. yourbusiness.com).
2. Prove you own it: add the record shown. If Thenexi manages your DNS, this is automatic.
3. Add the mail records shown (MX, SPF, DKIM). If the domain already receives email elsewhere, remove the old MX records — mail goes to one provider only.
4. Click New mailbox, choose the address (e.g. hello@) and a display name → Create mailbox.

cPanel email (your own hosting)

1. Email → cPanel email → Connect. In cPanel create an API token (Security → Manage API Tokens) and paste your cPanel address, username and the token.
2. Click New email to create a mailbox, e.g. hello@yourbusiness.com. Mailboxes created here are connected to Thenexi automatically.
3. For an existing mailbox, click Read in Thenexi and enter its password once.

Read and send in Thenexi

Email → Inbox: pick a mailbox, read, Reply, Reply all, Forward or New email. Add a Signature once.

Phones and Outlook

Click Set up devices on a mailbox for the server settings (username = full email address, password = the mailbox password).

Stop emails going to spam

Your domain needs three DNS records:

• SPF — which servers may send for your domain.
• DKIM — a signature proving the email is really yours. In cPanel: Email → Email Deliverability → Manage → install DKIM.
• DMARC — what receivers do with failing email.

Without DKIM, many emails (especially outreach and campaigns) land in spam.